Shipping & Return
Welcome to our online shop! We want to ensure you have a clear understanding of our shipping and return policies. Below you’ll find details on our Shipping Policy, our Return & Exchange Policy, and a helpful FAQ section for quick answers to common questions. Our goal is to be friendly, transparent, and professional so you can shop with confidence.
Shipping Policy
Return & Exchange Policy
We want you to be happy with your purchase. However, because of the nature of our products (party supplies that need to be in perfect condition), our return policy is a bit stricter than some retail items. Please read below for the conditions under which returns are accepted:
Eligibility for Returns: Eligibility for Returns:
We only accept returns or exchanges if a product arrives damaged or is defective. In other words, if your balloons are delivered with a manufacturing flaw, incorrect item, or were damaged in transit, please let us know and we will make it right. We do not accept returns for any other reasons, such as change of mind or unwanted items, since products are shipped in new condition and intended for one-time events. All sales are considered final unless the item is faulty upon arrival.
Non-Returnable Items:
Certain products cannot be returned under any circumstance (unless they arrive damaged/defective). These include: Custom & Personalized Balloons: Any custom-made or personalized balloon orders are final sale. Because these items are made just for you (for example, balloons printed with a name, message, or custom color combo), we cannot restock or resell them. Please double-check all personalization details before placing your order. Opened or Used Items: Opened or partially used balloon packs are not returnable. If you’ve broken the seal on a package of balloons or used a few from the pack, we cannot accept it back. Partially used or opened products can’t be resold and may not be in usable condition for others, so we appreciate your understanding that those sales are final. (Tip: If you’re unsure how many balloons you’ll need, consider buying slightly less to start – you can always reorder more, and unopened packs can be saved for future events!) Other Non-Defective Items: Any item that arrives in good condition as described and is not defective will not be eligible for return. We stand by the quality of our balloons, but if you simply decide you don’t need the order or ordered too many, we cannot process a return in those cases. Please be sure of your needs before placing the order.
Return Process (Damaged or Defective Items):
If your order arrives damaged or you discover a defect in a product, please contact us within 5-7 days of delivery to report the issue. You can reach out via our customer service email (info@aburstofcolors.com) or phone (1-800-588-8281). To help us serve you faster, please provide: Your order number and the name of the product(s) affected A brief description of the damage or defect, If possible, a photo of the damaged or defective item and the condition of the package (this helps us verify the issue and speed up the resolution). Once we receive your report, our friendly support team will review the information and work with you on a solution. In most cases, we can offer you two options: 1. Replacement: We’ll send you a new replacement item right away (for example, a new pack of balloons if yours arrived damaged) at no extra cost. 2. Refund: If you prefer, or if the item is out of stock, we can issue a full refund for the damaged/defective item. This refund will include any shipping charges you paid for that item, since the issue was on our end. We’ll let you know if we require the return of the damaged item. Often, for low-value items or minor defects, we do not need the item sent back. If we do need it returned (for inspection or carrier insurance claims), we will provide you with a prepaid return shipping label so you won’t incur any cost. Our goal is to make the return process as easy and hassle-free as possible.
Refunds Processing:
Approved refunds will be processed to your original payment method. Once we confirm the return or the defect claim, please allow 5-7 business days for us to process the refund on our end. We’ll send you a confirmation email when we issue the refund. After that, it may take a few additional days for your bank or credit card provider to post the credit to your account (processing time can vary by financial institution). If a significant amount of time has passed and you haven’t seen the refund, please contact us and we’ll assist promptly. (Note: If you paid any shipping fees on a defective item’s order, those will be refunded as well when we issue your refund. Shipping costs for non-defective returns are not refunded, since we only honor returns for defective/damaged items in the first place.)
Exchanges:
We do not offer traditional product exchanges (for example, swapping one item for a different item) since we cannot accept general returns. If you simply want a different product, you would need to place a new order for that item. However, if your item arrived defective or incorrect, we will certainly exchange it by sending a replacement of the same item you originally ordered (at no cost to you). In summary, exchanges are only processed in cases of damaged, defective, or wrong items – in those cases, it’s essentially a replacement. For any other scenario, a new order would be required. We know this is strict, but it helps us keep our products safe and high-quality for everyone.
Frequently Asked Questions (FAQ)
Here are some of the most common questions we get—swipe through for quick answers and helpful tips!